I have continued to place business with these guys after a great first experience. After a accident, involving me accidentally running over my glasses, I asked if they could some how reglaze them for me. I wasn't optimistic, but they managed to do it for me, straightened them up and although a little battered and bruised, I have them back and am very happy with them. I am currently waiting for a brand new pair to be delivered from them and when they arrive, I shall use the other pair as a spare/work pair. They are very open to questions and queries and always willing to help and email responses are very quick too.