Delivery and Returns

We estimate it will take us 7-10 working days to dispatch your new designer glasses or sunglasses to you, sometimes it can be sooner.

Once we have dispatched your order we shall send you a tracking reference, so that you can track your order online.

Delivery Prices

UK  
First Class Recorded Delivery
Free

EU (Up to £100)  
Recorded Delivery up to 5-7 working days
 
£9.99

EU (Over £100)  
Recorded Delivery up to 5-7 working days
 
Free

Rest of the World (Up to £100)
 
Up to 7-14 working days, delivery time depends on location  

£9.99
Rest of the World (Over £100)
 
Up to 7-14 working days, delivery time depends on location  
Free

 

1.     Delivery and Carriage

1.       We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.

2.       You will be notified by email at the time your Goods are dispatched and we shall give you your tracking number.

3.       Delivery of the Goods will be made to the address provided by you at the time you placed your Order.

4.       If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

5.       In the case of non delivery, if either Designer Glasses Boutique or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

2.     Returns (of Goods)

Returns must be in original condition and with all accessories (e.g. cloths, cases, etc.) please include a covering letter stating the reason for your return.  All refunds will be made via the same method of payment.

It is the responsibility of the customer to ensure the items reach us in a salable condition and to cover return postage and insurance costs.

All items need to be returned via post with a covering letter to:

Designer Glasses Boutique
Carlton House
116 Market Street
Farnworth
Bolton
BL4 9AE
 

We recommend returning your goods via a courier or Royal Mail service that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. We are unable to take responsibility for packages lost in the post.

If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write "RETURNED GOODS" on the customs form and parcel itself as we will not accept parcels that incur duty charges.

Unsuitable None Prescription Eyewear

1.       None prescription eyewear comes with a refund guarantee and a 14-day return policy. You will be refunded the cost of the frame minus the postage cost.

The amount of the original postage is as follows:

UK Recorded Delivery £4.00

International Delivery £15.00

Unsuitable Prescription Eyewear

2.      We are able to accept prescription glasses for refund/exchanges, however the cost of the lenses and the postage will not be refunded. As the prescription lenses are custom made we are unable to refund the fee for these.
1.5 index lenses are valued at £9.95, if you have purchased glasses with free lenses we shall refund you the cost of the frame minus the value of the lenses (£9.95).

The amount of the original postage is as follows:

UK Recorded Delivery £4.00

International Delivery £15.00

Faulty/Damaged Eyewear

3.       If you have received the goods and there is fault or damage to your product(s) you must notify us within 7 days of receiving the goods.

4.      If the product is found to be faulty within 12 months of supply, Designer Glasses Boutique will repair or replace the product free of charge, this will be subject to normal wear and tear and the manufacturers guarantee.  Any custom made products found to be faulty will be repaired or remade within 7-14 working days.

5.      Any attempts made to repair frames yourself will result in warranties being voided.

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© Designer Glasses Boutique 2017.
(* - Approx. pricing, charged in GBP)

All major cards accepted